Privacy Policy

At hexaenergysolutions.com, protecting your privacy is a top priority. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit our website or use our electricity services, including billing, payment plans, and installment options. By using our services, you agree to the practices described here. 

Information We Collect 

Personal Information 
We may collect details such as: 

• Your name 

• Contact information (e.g. email address, phone number) 

• Billing details 

• Any other information needed to process payments and deliver our services 

Usage Information 
We gather data on how you use our website and services, including: 

• IP address 

• Browser type and device details 

Cookies and Tracking Technologies 
We use cookies and similar tools to: 

• Personalize website content 

• Improve service delivery, including billing and installment plans 

• Monitor and enhance website performance 

How We Use Your Information 

Providing Services 
We use your information to: 

• Deliver electricity services 

• Manage billing and installment plans 

Improving Services 
Your data helps us: 

• Enhance user experience 

• Conduct research to improve our services and package offerings 

Marketing 
With your consent, we may send promotional emails about discounts, energy packages, or service updates. You can opt out at any time. 

Legal Compliance 
We may use your information to: 

• Fulfill legal obligations 

• Resolve disputes 

• Enforce our agreements 

Information Sharing 

Service Providers 
We may share your information with trusted third parties who assist with billing, payment processing, and energy service delivery. 

Legal Requirements 
We may disclose your information if required by law, court order, or government authorities. 

Data Security 

We take reasonable steps to protect your personal information, especially billing and payment data. However, no online system can guarantee complete security. 

Your Rights 

Access, Correction, and Deletion 
You have the right to: 

• Access your personal data 

• Request corrections 

• Request deletion of your information 

Opt-Out of Marketing 
To stop receiving promotional emails, follow the unsubscribe instructions in the email or contact us directly. 

Manage Cookies 
You can control cookie settings through your browser preferences.